There was poor customer support and execution on several items on our project. We invested hours... days of our own time to pick our selections at other stores or direct from a supplier (colors, samples, styles, availability) that should've been covered by basic sales support at Arrow.
If you don't have another option, I recommend getting everything in writing and their policy on who pays for errors.
After many issues, I contacted the manager. He said he wished I had contacted him early in the project to help. When I said there were still outstanding items he looked into a deck issue where we were given wrong information at the time of order. But it wasn't revealed until after the deck was installed months later. He did return my call the next day to tell me there is no solution.
Arrow Building Center is a US Hardware Store based in Amery, Wisconsin. Arrow Building Center is located at 843 WI-46, Amery, WI 54001, USA.
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